Accessibility Statement for Waste Disposal Wandsworth

Waste Disposal Wandsworth is committed to making our online information and services accessible to the widest possible audience. We want everyone in the Wandsworth area, including people with disabilities, to be able to use our website, understand our waste disposal services, and contact us without barriers.

Our Accessibility Commitment

We aim for our website to conform to the Web Content Accessibility Guidelines WCAG 2.1 level AA. These guidelines explain how to make web content more accessible for people with a wide range of abilities, including those who use assistive technologies, and more user friendly for everyone.

Measures We Take to Improve Accessibility

To support digital accessibility for waste disposal services in Wandsworth, we take a number of steps to improve the user experience. This includes designing and developing pages so they are clear, consistent, and easy to understand, with accessible navigation and predictable layouts across the site.

We use headings to structure content so that it can be followed logically, especially by people using assistive technologies. We are working to ensure that text has sufficient colour contrast against background colours so that it can be read more easily by users with visual impairments or colour vision differences. Wherever possible, we avoid relying solely on colour to convey meaning.

Screen Reader Support

Our website is designed to be usable with modern screen readers. We aim to provide clear headings, text alternatives for meaningful images, and descriptive labels for forms and buttons. Where icons or visual indicators are used, we seek to provide equivalent text so that screen reader users receive the same information as sighted users.

We also aim to ensure that the reading order of every page is logical and consistent, so that information about waste disposal services in Wandsworth can be understood when read aloud by assistive technologies.

Keyboard Navigation

We aim to make all key functions on our website accessible via keyboard alone, without the need for a mouse or touch screen. Users should be able to move through interactive elements, such as menus or forms, using the Tab, Shift Tab, Enter, and arrow keys. We work to ensure that there is a clear visible focus indicator so users can see which element is currently selected.

We also seek to avoid keyboard traps, ensuring that users can move into and out of widgets, forms, or other controls using only the keyboard.

Compatibility with Devices and Browsers

Our website is designed to be compatible with current versions of commonly used browsers and operating systems. We aim to support users who adjust browser settings, such as text size or zoom levels, to make content easier to read. Content should remain readable and functional when zoomed in.

Ongoing Work and Known Limitations

We recognise that digital accessibility is an ongoing process, and there may be areas of the site that are not yet fully compliant with WCAG 2.1 AA. When we identify issues, we aim to resolve them as part of our regular updates. Some older content or documents may not fully meet current accessibility standards, but we are working to improve them over time.

Contact for Accessibility Requests and Feedback

If you experience any difficulty using our website, or if you need information about Waste Disposal Wandsworth in a different format, such as large print, audio, or easy-read, please contact our customer support team. You can get in touch by phone, email, or post and let us know how we can assist you. Please describe the page or service you are trying to access and the type of support or format you require.

We welcome feedback on the accessibility of our waste disposal services and our website. Your comments help us identify areas for improvement so we can better serve all residents and businesses in the Wandsworth area.

Enforcement and Complaints

If you have contacted us about an accessibility issue and are not satisfied with our response, you may raise a formal complaint with our customer service team so the matter can be reviewed. We will take your concern seriously and aim to respond within a reasonable timeframe.

We are committed to improving accessibility over time and ensuring that everyone can find, understand, and use information about waste disposal in Wandsworth.