Waste Disposal Wandsworth Privacy Policy

This Privacy Policy explains how Waste Disposal Wandsworth collects, uses, stores and shares personal data when providing waste collection and related services. It applies to all Waste Disposal Wandsworth customers and prospective customers within our service area in and around Wandsworth, as well as individuals who contact us about our services.

Who We Are And How To Contact Us

Waste Disposal Wandsworth is a waste management service provider operating in the Wandsworth area. For the purposes of data protection law, we are the data controller of the personal data we process about our customers and the individuals who interact with us.

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise your data protection rights, you can contact us using the details provided on our main contact channels.

Personal Data We Collect

We may collect and process the following categories of personal data where necessary for our activities:

Identification and contact details such as name, title, residential or business address, email address, telephone numbers and any additional contact details you choose to provide.

Service and account information such as service addresses, property type, access instructions, details of waste collection or removal services requested, service preferences, appointment dates and times, records of collections and any related notes about the service provided.

Payment and billing information such as billing address, service charges, payment history and the last four digits of a payment card or transaction reference where required for reconciliation. Full card details are processed only by secure third party payment providers and not stored by us.

Communication records such as enquiries, complaints and feedback you submit by phone, email, contact form or any other communication channel, as well as notes of conversations and copies of correspondence.

Website and technical data such as IP address, browser type, device identifiers, pages visited and time spent on our website, collected through server logs and similar technologies for security and performance monitoring.

Operational and safety information such as CCTV images in areas where we operate, where systems are operated by local authorities or site operators, and incident or accident reports where you are involved in or witness an incident relating to our services.

How We Collect Your Data

We normally collect personal data directly from you, for example when you contact us for a quotation, make a booking, create or manage an account, pay for services, correspond with us or complete a feedback form.

We may also receive data from third parties where this is necessary for providing services, such as referrals from partner businesses, managing agents, landlords, local authorities or commercial customers who arrange services for you at a specified address. In these situations the third party is responsible for ensuring that they are permitted to share your details with us.

Technical and usage data about visits to our website is collected automatically through our IT and security systems as you interact with our online services.

Lawful Basis For Processing Personal Data

We only process personal data where we have a lawful basis under the UK General Data Protection Regulation and the Data Protection Act. Depending on the context, we rely on the following lawful bases:

Contract. We process your personal data to enter into and perform a contract with you, for example to provide waste disposal services, manage bookings, take payment, communicate about service arrangements and address service related queries.

Legal obligation. We may need to process certain personal data to comply with legal duties, such as tax and accounting rules, health and safety obligations, environmental regulations and obligations to respond to lawful requests from authorities.

Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and these are not overridden by your rights. This includes managing our relationship with you, improving and developing our services, protecting our business, preventing fraud or misuse, ensuring the security of our systems and handling customer enquiries and complaints.

Consent. In some limited situations we may rely on your consent, for example for certain types of direct marketing by email or text message where required by law. Where processing is based on consent you can withdraw your consent at any time using the contact details in this Privacy Policy.

How We Use Your Personal Data

We use your personal data for the following purposes, to the extent permitted by law:

To provide, schedule and deliver waste disposal and related services, including handling bookings and collections, accessing collection locations and communicating with you about the services.

To manage customer relationships, including responding to enquiries, providing quotations, sending service confirmations and updates, managing complaints, collecting feedback and operating any loyalty or account benefits we may offer.

To administer billing and payments, including issuing invoices, processing payments through payment processors, managing refunds where applicable and maintaining financial records.

To maintain safety, security and compliance, including investigating incidents, managing insurance and liability issues, protecting our staff and property and complying with relevant legislation and regulatory requirements.

To operate and improve our website and services, including monitoring usage patterns, troubleshooting issues, analysing performance, developing new services and training staff.

To send you relevant information about similar services that you have previously purchased or enquired about, where the law permits us to do so and subject to your right to opt out at any time.

Data Sharing And Processors

We do not sell your personal data. However, we may share your personal data where necessary for the purposes described above, with appropriate safeguards in place.

Service providers acting as data processors may process personal data on our behalf to support our operations. These may include IT and hosting providers, customer relationship management systems, secure payment processors, accountancy and administrative service providers and companies that assist us with communication and printing. These processors are only permitted to process your personal data in accordance with our instructions and for the purposes specified in our contracts with them.

Professional advisers such as accountants, auditors, legal advisers and insurers may receive personal data where necessary for them to provide us with professional advice and services and to manage legal claims.

Public authorities, regulators and law enforcement bodies may receive personal data where we are legally required to provide information, or where this is necessary to protect our rights, property, staff, customers or the public.

In the event of a business sale, merger or restructuring, limited relevant personal data may be shared with potential or actual purchasers and their advisers, but only as far as necessary and subject to appropriate confidentiality obligations.

International Data Transfers

Where we use processors or service providers located outside the United Kingdom or the European Economic Area, or store data in systems that involve international transfers, we take steps to ensure that your personal data is protected with appropriate safeguards. These may include using countries recognised as providing an adequate level of protection or using standard contractual clauses or equivalent mechanisms approved by data protection authorities.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting or reporting requirements.

Customer and service records are generally retained for a period that allows us to manage our relationship with you, respond to queries or complaints and demonstrate that we have fulfilled our obligations. Financial and transactional information is usually retained for the period required under tax and accounting laws. In some cases we may need to retain data for longer due to legal or regulatory requirements or to establish, exercise or defend legal claims.

When personal data is no longer required, we will securely delete it or anonymise it so that it can no longer be linked to an identifiable individual.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:

The right of access. You can request confirmation that we process your personal data and obtain a copy of that data together with certain information about how it is used.

The right to rectification. You can ask us to correct inaccurate personal data and to complete incomplete data where appropriate.

The right to erasure. In some circumstances you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

The right to restriction. You can ask us to restrict the processing of your personal data in certain situations, such as while we verify its accuracy or assess an objection you have raised.

The right to object. You can object to our processing of your personal data where we rely on legitimate interests. We will stop processing unless we have compelling legitimate grounds to continue or the processing is required for legal claims. You always have the right to object to direct marketing.

The right to data portability. In some circumstances you may request that we provide your personal data in a structured, commonly used and machine readable format or ask us to transmit it directly to another organisation where this is technically feasible.

Where we rely on consent as the lawful basis for processing, you have the right to withdraw consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

If you wish to exercise any of these rights, please contact us using the details referred to earlier in this Privacy Policy. We may need to verify your identity before responding to your request.

Complaints And Your Right To Complain To A Supervisory Authority

If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe that your data protection rights have been infringed.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our use of personal data or legal requirements. The updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data as a customer of Waste Disposal Wandsworth.